Frequently asked questions
- What is CandyIcons?
- Candyicons offers stunning app icons for your products.
Our AI-generated icons are available in 2 ways: Browse our library of available icons, or Create your own icons in many styles.
- Do I own the app icons I purchase/generate?
- Once you purchase or generate the app icons, you have exclusive ownership and unlimited usage rights for the app icons. Modify, resell, redistribute or give them away as you wish.
- Where are my app icons stored?
- Your app icons are safely stored on highly secure servers in the United States by our vetted third-party partners.
- How can I access my generated/purchased app icons?
- We'll send you a secret link to access the original material of app icons in your mailbox. The links are private, so no one else can access them unless you choose to share them. We recommend keeping the links safe and secure for your personal use.
- What formats will the icons be available in?
- Our app icons are formatted in high-quality PNG files, ensuring seamless compatibility with all of your design tools and platforms.
- Is SVG format available for the app icons?
- Currently, we don't offer support for SVG format for the app icons.
- Is payment secure?
- Yes, we use Paddle for payment. We do not store any of your payment information.
- When do my credits for generating app icons expire?
- You can continue to use the credits until they run out, without any expiration date.
- What if none of the app icons I generate meet my expectations?
- We want you to be satisfied with your app icons. If any of the app icons generated do not meet your requirements, please let us know so we can manually review them. We'll then provide a solution to improve the icon quality and top up an additional 30% of the credits you purchased back to your license key.
- Can I get a refund?
- > Available iconsYou can not get the refund once the payment goes through.
Because of the characteristic of digital images, once we send you the original materials of of the product, we are incapable of verifying whether the image is downloaded/used anywhere. We want to protect the uniqueness of the product that our customers paid for.> Create your own app iconsIf you have not used your license key, you can receive a refund within 7 days of purchase. Please contact us to request a refund.
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